Legal / Refund Policy

Refund Policy

A 14-day unconditional refund on any Uplift Funnel charge, with no conditions attached.

Effective 2026-07-25

The policy

If you are unhappy with a charge from Uplift Funnel, we will refund it in full within 14 days of that charge. You do not need to give a reason, and there are no conditions attached.

This applies to every charge we make: your monthly minimum, a usage invoice, and prepaid AI credit packs.

How to request one

Email hello@upliftfunnel.com from the address on your account, or contact Paddle directly using the link on your invoice. Paddle.com is the merchant of record for our orders and processes refunds on our behalf.

Refunds are returned to the original payment method. Paddle normally completes them within a few business days, though your bank may take longer to show the credit.

Cancelling

You can cancel at any time from your dashboard. Cancellation stops future charges; it does not by itself refund past ones, so request a refund as well if you want one.

Your published funnels keep being served to your app after you cancel. We do not switch off live funnels — that commitment is in section 10 of our Terms of Service.

Usage billed in arrears

Usage fees cover a month that has already happened, so a refund of a usage invoice is a refund of measured activity. We will still honour the 14-day request window on those invoices exactly as written above.

If you believe an invoice is wrong rather than unwanted, you may prefer a correction to a refund. Your dashboard lists every transaction that contributed to the figure, and our Attribution & Billing Terms explain how it was calculated. Write to us and we will check it with you.

Your statutory rights

Nothing here limits any refund or cancellation right you have by law, including consumer-law rights where they apply to you.